Customer Business Supporter (m/f/d)

Permanent employee, Full-time · Copenhagen, Søborg, Fredericia

Your mission

Act as the first point of contact for customers by handling inbound calls during business hours (08:00–16:00 or 09:00–17:00)
Support customers with questions related to invoices, payments, and subscriptions, ensuring clear and understandable explanations
Assist customers who experience challenges with billing or payment arrangements and help identify appropriate solutions
Take ownership of customer cases, ensuring accurate documentation, timely follow-up, and resolution
Carry out administrative tasks that support daily customer and business operations
Maintain and update customer and case information in internal systems with a high level of accuracy
Collaborate with internal teams by supporting coordination efforts and follow-ups
Contribute to the continuous improvement of customer service processes and operational workflows

Your profile

You have previous experience in customer service, support, or an administrative role and enjoy daily interaction with customers via phone and email
You are motivated to deliver an excellent customer experience and communicate in a professional, friendly, and solution-oriented manner
You work in a structured and responsible way, are comfortable working independently, and are confident using IT systems and digital tools
While you do not need to be an expert in invoicing or payments, you bring a strong willingness to learn and develop your skills
You communicate clearly and collaborate well with others, contributing positively to the team
You are fluent in spoken and written Danish and have a good command of English
Swedish language skills are an advantage, but not required
An interest in eMobility is considered an advantage

Why us?

People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event
With us, you get the best of both worlds - 100% start-up with the support of a large company
The freedom you need: We offer you hybrid working with flexible working hours 
Workation: Enjoy the flexibility to work temporarily from abroad – within the EU
You will receive a competitive salary with a performance-related bonus 
A company pension scheme is of course also one of the benefits with us
Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year
You get everything you need to get started: onboarding with welcome gifts and top hardware

Contact

Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture!

Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own.

We look forward to getting to know you!

Lisa
Recruiting and Employer Branding Manager

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About us

E.ON Drive Infrastructure (EDRI) is a pan-European market leading charge point operator owned by the E.ON group. EDRI builds, owns, and operates public charging infrastructure for all types of electric vehicles. The company purpose is to build a sustainable world, by providing charging for everyone, everywhere. The team currently employs more than 170 people and operates more than 7.000 public charging points across 11 European countries: Austria, Czech Republic, Denmark, Germany, Hungary, Italy, Netherlands, Poland, Romania, Sweden, and the United Kingdom. Together with location partners EDRI will expand its network by installing 1,000 additional high power charging points per year.

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We are looking forward to hearing from you!

Thank you for your interest in EDRI. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to people@edri.com