Operations Manager (m/f/d)

Permanent employee, Full-time · Birmingham

50,000 - 60,000 £ per year

Your mission

The Operations Manager plays a key role in managing and expanding the EV charging network, ensuring a reliable, user-friendly and high-quality charging experience. The focus is on operational excellence, customer satisfaction and supporting the transition towards a fossil-free future, while strengthening the company’s position in a fast-growing market.

Key Responsibilities

Monitor daily operations and ensure full operational readiness of the charging network
Support the commissioning and integration of new charging stations
Respond quickly to customer enquiries, resolve issues and act on user feedback
Conduct site visits to troubleshoot and ensure proper functionality
Contribute to projects aimed at continuously improving the charging infrastructure in collaboration with local and global teams
Ensure compliance with relevant local and international regulations

Your profile

A solid technical understanding of electric mobility, charging infrastructure and related technical requirements is essential, and you bring a strong interest in new technologies
You are able to organise, monitor and continuously optimise operational processes while applying structured process management methods
Experience in planning, implementing and monitoring projects, particularly in charging infrastructure improvements, is important for success in this role
Strong troubleshooting and problem-solving skills enable you to quickly identify and resolve technical issues at charging points
Ensuring reliable, safe and high-quality operations through consistent quality control is a key part of the position
A strong service orientation and passion for delivering an inclusive and outstanding customer experience are highly valued
You communicate clearly and effectively with internal and external stakeholders and collaborate well across different teams
An independent working style, confident workload management and the initiative to solve new and complex challenges complete the profile

Why us?

People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event
With us, you get the best of both worlds - 100% start-up with the support of a large company
The freedom you need: We offer you hybrid working with flexible working hours 
Workation: Enjoy the flexibility to work temporarily from abroad – within the EU
You will receive a competitive salary with a performance-related bonus 
A company pension scheme is of course also one of the benefits with us
Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year
You get everything you need to get started: onboarding with welcome gifts and top hardware

Contact

Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture!
 
 Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own. 
 
 We look forward to getting to know you!
 
 Lisa 
 Recruiting and Employer Branding Manager
 
 Do you have any questions or difficulties with your application? Please contact me at lisa.wuerpel@edri.com or LinkedIn.

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About us

E.ON Drive Infrastructure (EDRI) is a pan-European market leading charge point operator owned by the E.ON group. EDRI builds, owns, and operates public charging infrastructure for all types of electric vehicles. The company purpose is to build a sustainable world, by providing charging for everyone, everywhere. The team currently employs more than 170 people and operates more than 7.000 public charging points across 11 European countries: Austria, Czech Republic, Denmark, Germany, Hungary, Italy, Netherlands, Poland, Romania, Sweden, and the United Kingdom. Together with location partners EDRI will expand its network by installing 1,000 additional high power charging points per year.

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We are looking forward to hearing from you!

Thank you for your interest in EDRI. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to people@edri.com